Frequently Asked Questions
What is the cancellation policy for reservations?
Cancellation information can be found on our Terms and Conditions page. You can click on the Terms link at the bottom of every page. Most or our tours/attractions will provide a full refund if you cancel at least 7 days prior to your tour date.
What if I do not have access to a printer?
We can accommodate you if you do not have access to a printer but having access to a printer makes it easier for you and for us. If you cannot print your voucher, please send a reply email “Order Summary” email immediately to tell us that you cannot print.
What are the ages for the Child Rate?
The ages for children are specified on each activity page. Activities which state flat rate do not have a children’s price.
What is the price and age for seniors?
Most of our tours/attractions do not offer a senior price. If a senior price is not listed, the tour/attraction does not offer a senior price.
What if my hotel is not listed on the list of pick-up locations?
Contact us with your address and the the tour you would like. We will provide you with a recommendation for a pick-up location if we are unable to provide pick-up at your location.
If I am unsure about my travel dates, can I make a reservation with no date attached and select a date later?
If you are unsure of your travel dates, you may make a reservation with a date which is at least a year in advance of your estimated travel date and you may select a specific date when you are ready (terms and conditions apply). Contact us to make changes to your reservation. Details about changing a reservation can be found on our Terms and Conditions page. Please note that an event, concert, theater, or show ticket is not changeable.
Does this operate on Christmas and Public Holidays?
Our office is closed on all major holidays but most tours and attractions are available on holidays. This information will be noted on the activity information page on the web site. Some travel service providers may decide at short notice not to operate on certain public holidays. Should you enter a reservation for a date that is unavailable, you will be notified promptly. Our offices will be closed on Federdal Holidays.
My desired departure location is not displayed, is it available?
Tours depart from designated meeting points and hotels. If you do not see your desired departure location displayed, please contact us and we will help you find a departure location that is best for you.
Are there discounts available for Military Personnel, AAA, AARP, or other groups?
Discounts are not available to groups such as AAA or AARP. If any other discounts are available, they will be noted on the activity information page. If you have questions about discounts, please contact us for more information.
Can I get dropped off after my tour at my hotel or at another location?
This is possible. Please contact us with your desired pick-up and drop-off locations. For some tours, we can arrange a special tour if you need pick-up or drop-off at the aiport or cruise port. There may be an extra fee for pick-up and drop-off at the airport or cruise port. Make sure that you remind the tour guide on the day of the tour.
Do you offer group discounts or group packages?
If you have a group of 20 or more, please contact us and provide information about your request including the desired activity, desired date, number of adults, number of children, and any additional information which may be helpful.
Can you tell me what hotels are close to the departure location?
Many of our services include hotel pick-ups. Departure locations are listed on activity information page. If you require assistance in choosing a departure location, please contact us and we will assist you in choosing a departure location which is best for you.
How will I receive my confirmation?
You will receive an email receipt for your reservation request immediately after submitting your reservation. An email confirmation will be sent to you within 48 hours after you have submitted your reservation request. Your confirmation will include a contact number for the tour guide and details for your reservation including the departure time, departure address or pick-up information, etc. We recommend that you call the tour guide at least 24 hours prior to the tour to confirm your details. Please be sure to print your confirmation and bring it with you to your activity.
Can you accommodate passengers in wheelchairs?
Some of our service providers have wheelchair accessible features. Some service providers can accommodate a passenger in a wheelchair if the person can get on and off the tour vehicle on their own or with the help of a companion. In most instances, if the activity is wheelchair accessible, the wheelchair must be foldable. The driver is not permitted to assist disabled persons due to insurance restrictions. Please contact us to inquire if a desired activity is wheelchair accessible. We will make special arrangements where possible and will inform you of any issues.
I have not received an email receipt, email confirmation, or any email correspondence and I’m not sure why?
You should receive an “Order Summary” email for your reservation immediately after you place your reservation online. An email confirmation voucher should be received within 48 hours after your reservation has been received. Contact us inquiries should have a response within 48 hours and on occasion 72 hours. Please check your spam or junk folder if you have not received any emails from us. If the email is not in your spam or junk folder, please contact us immediately.
Can I book a tour for today or tomorrow?
Most tours and attractions require at least 24 to 48 hours advance notice. We cannot guarantee availability for last minute reservations. If you would like last minute reservations for a tour or attraction, please make your reservation online and we will reply with a confirmation if it is available or a cancellation if it is not available. We recommend that you print your “Order Summary” receipt for your records. If you are unable to print, that is ok as long as you send a reply email to your “Order Summary” email and tell us that you are unable to print.
Can I make a reservation for someone else as a gift?
You may make a reservation for someone else. Please send a reply email to your “Order Summary” receipt email with the name of the person or persons who you have purchased the tour or attraction for.
If you do not find the information that you are looking for please contact us for assistance.